ICT & TECHNOLOGY

Your catalog changes every quarter.And your teams?

In the ICT sector, a product launches every 90 days. The average time for a sales rep or an agent to truly master it: 4 to 6 months. Skill55 closes that gap.

The reality

Do you recognize yourself in any of these situations?

Just one is enough to make the need urgent.

01 — PRODUCT KNOWLEDGE

The sales rep who's selling yesterday's range

An account manager in a client meeting answers with the old range. The client has the up-to-date spec sheet on their phone. It's not a lack of talent — it's a lack of updating.

The client knows your range better than your sales rep.

02 — SUPPORT

The agent who improvises

A procedure changes. Training isn't scheduled yet. The agent on the phone improvises from what they remember. Bad advice, escalation, NPS dropping.

A vague answer means an NPS that slips.

03 — ONBOARDING

Onboarding that drags on too long

40 new agents onboarded. 2 weeks of initial training. 6 to 8 more weeks before real autonomy. Your best people supervise instead of producing.

Your best people supervise instead of producing.

The shift

It's not a matter of willpower. It's a matter of infrastructure.

Velocity — products and procedures change continuously.
Heterogeneity — sales reps, technicians, call center agents under the same roof.
Volume — massive onboarding, high turnover, multi-site.

The ICT sector combines velocity, heterogeneity and volume — three realities an annual training plan has never managed together. Skill55 isn't a static LMS: it's the infrastructure that syncs training to your launches and to each role, with unified reporting.

A new product or a new offer launches every 90 days in the ICT sector.
1

Map your audiences

Sales reps, technicians, call center agents, logistics staff — each with their own path.

2

Deploy your existing content

Product sheets, manufacturer presentations, procedures: structured by AI.

3

Certify automatically

Validation quizzes by product, certification by role.

4

Steer in real time

Unified reporting across all audiences, in real time.

The mechanics

What Skill55 makes possible

Training synced to product launches

When a new product launches, the training module is available the same day. Your sales team is ready before the first client call, not 4 months later.

Paths by role, not by company

Sales rep, support technician, call center agent, logistics staff — each profile follows the path tailored to their real role. No more generic training nobody applies.

Structured onboarding, autonomy in 3 weeks

Every new hire follows an onboarding path activated as soon as they arrive. Operational autonomy in 3 weeks, not 3 months. Your seniors get time back to produce.

The impact

What concretely changes

Before
With Skill55
Module scheduled 4 months after launch
Module available on launch day, automatic notification to the team
Procedure changed, agent informed 3 weeks later
Real-time update, tracked confirmation before the next shift
6 to 8 weeks of onboarding in double-listening
Structured path by role, autonomy in 3 weeks
Resources

Free resources for your sector

Download the guide tailored to your operational reality.

Tech BPO & Contact CentersGuide PDF
BPO & Contact centers

Tech BPO & Contact Centers

Train and certify high-turnover agents without lengthening onboarding.

Download the PDF

Free access — instant download after the form.

IT Distribution & ResellersGuide PDF
IT distribution

IT Distribution & Resellers

Sync your resellers' product knowledge to every launch.

Download the PDF

Free access — instant download after the form.

ESN & Managed ServicesGuide PDF
ESN & Managed services

ESN & Managed Services

Grow your consultants' skills at the pace of your projects.

Download the PDF

Free access — instant download after the form.

They trust us

They transformed their training with Skill55

DG
Managing DirectorTraining Firm

We were able to deploy the tool for the National Tourism Confederation and train thousands of people all across Morocco.

12 regions • +3500 beneficiaries

DG
Managing DirectorFinancing Advisory

Centralizing our training tools helped us better onboard our sales reps and improve customer satisfaction.

Deployed in 72 h • Content adapted via AI

Your questions

Frequently asked questions

A module can be updated in a few minutes and republished instantly. The employees concerned receive an automatic notification. The change is tracked: you know who has acknowledged the update.

That's precisely Skill55's differentiation. Each audience has its own path, its own access, its own certifications — and you have unified reporting across all of them from a single dashboard.

Skill55 turns your product sheets, manufacturer presentations, and existing procedures into structured modules with quizzes. Our AI does this work in a few hours.

A new employee is added to Skill55 and automatically receives their onboarding path as soon as they arrive. No need to wait for the next head-office session.

Your first training can be online in 48 hours. We configure and import your first content with you.

How many days between a product launch and a team that really knows how to sell it?

Let's work it out together. In 30 minutes, we show you how to close that gap, launch after launch.

Not a generic demo. A conversation about your reality.